Credit One Bank has agreed to a $14 million class action settlement over claims of unauthorized robocalls and unfair billing practices, with many affected consumers possibly eligible for compensation. Although the bank has not admitted wrongdoing, it opted to settle to avoid prolonged litigation and escalating legal costs.
If you were a Credit One customer between 2014 and 2019, here’s what you need to know about the settlement, how much you could receive, and what steps to take next.
What Is the Lawsuit About?
The lawsuit involves two primary allegations:
- TCPA Violations: Credit One allegedly made robocalls without prior consent, violating the Telephone Consumer Protection Act.
- Unfair Billing Practices: Consumers claimed the bank imposed hidden fees, surprise interest hikes, and poor customer service, leading to financial harm.
The case gained momentum due to widespread consumer complaints and mounting pressure from regulators.
Who Is Eligible?
You may be eligible for a payout if:
- You received automated calls from Credit One Bank between 2014 and 2019 without your consent.
- You held a Credit One Bank account during that period and were subjected to questionable fees or billing practices.
Note: You do not need to have both robocall and billing-related claims—either one may qualify.
How Much Will You Get?
While the total settlement amount is $14 million, individual payouts will depend on:
| Factor | Impact on Payment |
|---|---|
| Number of valid claims | More claims = lower payouts |
| Proof of harm (e.g., records) | Could increase payout |
| Type of claim (TCPA or billing) | Some claims may weigh more |
Estimated Payout Range:
- Low end: ~$100
- High end: Up to $1,000, if few claims are submitted and your records support your claim.
How to File a Claim
Here are the basic steps:
- Visit the official settlement website (usually listed in court documents or consumer notices).
- Submit your claim form online or by mail.
- Choose your preferred payment method (direct deposit or check).
- Provide any supporting documents, if available (e.g., billing statements, robocall logs).
Deadline to file: Expected in late August 2025, but check the official website for exact dates.
When Will You Be Paid?
There is no confirmed payment date yet. Final approval of the settlement must occur in court, followed by a claims review process. However, if the timeline follows similar cases, payouts could begin in late 2025 or early 2026.
What This Means for Consumers
This settlement highlights ongoing accountability issues with subprime lenders and underscores the importance of consumer protection laws. If you were affected, this is a rare opportunity for financial restitution—and a signal to other financial institutions about the cost of unfair practices.
FAQs
How much will I get?
Anywhere from $100 to $1,000 depending on your claim and how many people file.
Do I need documentation?
Not required, but helpful. Some claims may be validated using Credit One’s internal records.
How will I receive the payment?
You can choose direct deposit or a mailed check during the claim process.
