In 2025, the Australian government continues to provide crucial financial support to domestic violence victims through the Crisis Payment program.
This $558 cash support is designed to help individuals who have fled unsafe living situations, offering immediate relief for housing, food, and other essential expenses.
Managed by Centrelink, the program ensures that those in need can quickly access financial assistance, making their transition to safety smoother.
This guide explains the eligibility criteria, application process, and what to do next if you or someone you know is experiencing domestic violence.
Crisis
The Crisis Payment for Domestic Violence Victims is a one-time, non-taxable payment designed for individuals in extreme situations.
It provides immediate financial assistance to those who have experienced domestic violence and need help covering essential costs.
Unlike standard welfare payments, this crisis support is available only to those who meet the eligibility criteria and have recently changed their living arrangements due to violence.
Eligibility
To qualify for the $558 Crisis Payment, applicants must meet the following conditions:
1. Domestic Violence Incident
- You must have recently experienced domestic violence that forced you to change your living situation.
- Evidence may be required, such as:
- Police reports
- Medical records
- Court orders (e.g., Apprehended Violence Order – AVO)
2. Income Support
- You must already be receiving or be eligible for Centrelink income support such as:
- JobSeeker Payment
- Disability Support Pension
- ABSTUDY Living Allowance
- If not currently receiving income support, Centrelink can help determine eligibility.
3. Change in Living Arrangements
- Your living situation must have changed due to domestic violence, such as:
- Leaving your home to escape an abusive situation.
- Staying in your home after the abuser has been legally removed.
- Being forced to leave due to an AVO or legal action.
4. Contact Centrelink Within 7 Days
- You must apply within seven days of your living situation changing.
- Delays beyond this period may affect eligibility.
5. Financial Hardship
- Centrelink will assess whether you are experiencing significant financial hardship due to domestic violence.
- This helps determine the exact amount you may receive.
Payment
The Crisis Payment provides up to $558, which is equal to one week’s worth of a Service Pension or ABSTUDY Living Allowance (excluding additional supplements).
Payment Amount Breakdown
| Payment Type | Maximum Amount |
|---|---|
| Crisis Payment | $558 |
| Additional Support | May include urgent payments and service referrals |
If you already receive an income support payment, the Crisis Payment will align with your regular Centrelink payment schedule.
Apply
Applying for the $558 Crisis Payment is simple and can be done online, in person, or over the phone.
Step-by-Step Application Process
1. Gather Your Documents
Before applying, ensure you have the following:
- Proof of identity (driver’s license, passport, or Centrelink Customer Reference Number – CRN).
- Income statements (payslips, tax returns, or bank statements).
- Evidence of domestic violence, such as:
- Police reports
- Medical records
- Court orders (AVO or domestic violence intervention orders)
2. Submit Your Claim Online
The fastest way to apply is through myGov:
- Log in to your myGov account and link it to Centrelink.
- Go to ‘Payments and Claims’, then select ‘Make a Claim’.
- Choose ‘Crisis Payment for Extreme Circumstances’.
- Complete all required sections and submit your claim.
3. Apply In Person or Over the Phone
- If you cannot apply online, visit your nearest Centrelink service centre.
- You can also apply by calling Centrelink for assistance.
4. Social Worker Assessment
- After submitting your claim, a Centrelink social worker may contact you for additional information.
- This step ensures that your situation is assessed fairly and that you receive the support you need.
5. Receive Your Payment
- Once approved, the payment will be deposited into your bank account.
- Processing times may vary, so check the Services Australia website for updates.
Next
Once you receive the $558 Crisis Payment, it’s essential to take further steps to ensure your safety and financial stability.
1. Seek Additional Support
- The Crisis Payment is a one-time payment, but there are other long-term support options available.
- Centrelink may refer you to:
- Emergency housing services
- Counseling and mental health support
- Financial assistance programs
2. Secure Safe Housing
- If you had to leave your home, contact housing support services for assistance in finding safe accommodation.
- Many states offer temporary housing and rental assistance for domestic violence survivors.
3. Update Your Centrelink Details
- If you have moved, update your contact details with Centrelink to ensure you receive any additional support.
The $558 Crisis Payment is a vital resource for domestic violence victims, offering immediate financial relief to help them move toward safety and stability.
If you or someone you know needs assistance, do not hesitate to apply through Centrelink.
With a simple application process and additional support services available, this payment ensures that survivors can access the help they need when they need it most.
